Pumangol IT supportJob description To provide hardware and software technical support Provide timely & satisfactory solutions to incidents Maintain existing and new locations Manage & maintain service providers Education and qualifications • Minimum 3 years experience computer hardware • Knowledge of installation and troubleshooting Window XP • Skills in Portuguese & English with the ability to communicate technical solutions to a non-technical audience. • Ability to follow-up and ensure needs were met and exceeded • Available to be on call • Prepared to work weekends during major rollouts & incidents • Prepared to travel to other locations • Able to work independently and as part of worldwide teams under pressure • Customer service attitude • Reliable, approachable & flexible. • Confident, mature & professional outlook • Approachable with ability to train users. • Desire to study towards further qualifications • Must be able to work efficiently with minimal supervision |